Terms of service

These Terms govern the relationship between EazeGames BV (hereafter also referred to as “EazeGames”) and you as a user of services or products provided by EazeGames (hereafter also referred to as “Player”).

1. General Terms

1.1. Player accounts

The use of the services and products provided by EazeGames requires prior registration of an account as a Player, which registration has to be accepted by EazeGames. EazeGames reserves the right to reject Player registrations without specifying any reason for rejection. Multiple registrations by a single person, as well as the setting up and operation of multiple accounts at EazeGames are strictly prohibited. Player Accounts are non-transferable.

1.2. Types of Players

EazeGames distinguishes between users who are Practice Players and those who are Money Players. Practice Players only use non-redeemable gaming credits (called ‘EazeCoins’), whilst Money Players are able to participate in Cash Games that involve using, depositing, playing with, or withdrawing actual money (in EURO, GBP, USD, CAD, AUD, or other currencies). Additional terms govern the relationship between EazeGames and Money Players (par. 3 and 4).

1.3. Username, Password

For security reasons, usernames may not be derived either from e-mail addresses or include a domain name, they may not infringe upon the rights of third parties, and may not violate any rules of good conduct and public propriety. The Player must choose a secure password. EazeGames reserves the right to at any time change or add new requirements for the choosing of passwords. At minimum, a secure password must contain a combination of numbers, letters and, when possible, special characters. Passwords must not be shared, but kept secret and periodically changed every 2 months at the latest. If a third party gains access to the account of a user who is in violation of these terms or EazeGames security guidelines and plays games or withdraws funds, then the user shall bear any and all expenses incurred and EazeGames will not be liable to that user for any form of compensation. EazeGames will not disclose your password to any third parties unless they are required to do so by law. EazeGames will never ask Players for their passwords via telephone or e-mail.

1.4. Data Entry

The personal information that EazeGames requests upon registration is to be fully and accurately completed. These may include a valid e-mail address, username, password, first and last name, date of birth, address, bank information (when applicable), mobile phone number and home telephone number (if available), as well as data from a valid ID or Passport (when applicable). Age verification can be automatically carried out upon completion of registration based on the information entered, but may be subject to further presentation of proof. In the event that false or incorrect data is entered, EazeGames reserves the right to immediately terminate a Player's Account on EazeGames, withhold any prize money and/or cancel any account withdrawal. When the entered personal data change the concerned Player is obliged to immediately update, change, or notify EazeGames of the changes. E-mails may be sent to support@eazegames.com.

1.5. Privacy

EazeGames takes the protection of personal data seriously. The use of such data will take place regularly in order to enable you to play the games, find you the right gaming match, correspond with you, to alert you to any new games that we think might be of interest to you, to alert you to any changes to these Terms of Services, and in order to perform necessary services, and bill you if applicable. In doing so, EazeGames adheres to its Privacy Policy, which is applicable here by reference.

1.6. Gameplay Requirements

Players with an accepted Account have the right to use EazeGames. Certain games or certain features offered therein may be conditional to a certain Player status, age requirement, proof of payment, skill level, specific game rules, and other factors EazeGames may find relevant. Players are solely responsible to ensure that their hardware devices, software, and internet connections are up-to-date and functioning for a smooth gaming experience. A Player’s right to use EazeGames products and its features is conditional to the current technical status of EazeGames platforms at any given time. Temporary disturbances may be experienced due to the interruption of telecommunications, power outages, hardware and software failures, etc. Maintenance work is conducted mainly for the purpose of ensuring the server's security and integrity. If possible, Players shall be notified of maintenance periods in advance. Games that have begun prior to such maintenance periods will not be extended, despite the fact that no game play can take place during maintenance periods.

1.7. Fundamental Rules of Use

1.7.1. Abuse

Abusive behavior is prohibited. Such behavior includes, but is not limited to:

• intentionally entering faulty, misleading, incorrect, or incomplete information;
• opening multiple Player Accounts or opening Player Accounts without proper authorization;
• committing, or attempting to commit fraud, especially but not limited through the use of mechanisms, software, or any script in association with the Website that is intended to interrupt the functioning of the Website, help a user achieve better results than could be achieved through the sole use of regular game controls , help the user to achieve a score that is not possible by only following these controls described by EazeGames, or negatively influence another Player's game controls;
• purposely causing an interruption or error in order to influence a game, such as to cause the game to prematurely end;
• achieving or attempting to achieve an advantage over other Players through unfair behavior of any kind, such as through deception, which could damage or endanger a fair competition;
• engaging in any conduct, whether independently or in coordination with other players, that creates an unfair advantage over other Players, including novice users, or that undermines fair play or equal opportunity to win;
• breaking any further rules or duties that are detailed in the general Terms of Services;
• engaging in collusion, match-fixing, coordinated gameplay, or intentionally losing games to benefit another Player or manipulate outcomes;
• exploiting bugs, errors, glitches, or unintended game mechanics to gain an advantage;
• allowing a third party to access or use a Player Account, or playing on behalf of another Player;
• abusing promotions, bonuses, or platform features to obtain an unfair economic advantage;
• engaging in payment fraud, chargebacks, or misuse of payment methods;
• attempting to circumvent technical, security, or regulatory measures, including geolocation restrictions or identity verification processes;

1.7.2. Communication

When it is possible for Players to contact each other, for reasons such as challenging each other to Matches. In doing so, they are obligated to only send messages that:

• are free of obvious or hidden advertisement;
• are neither subjective, intentionally false, derogatory, defamatory, immoral, nor pornographic in nature nor fulfill any other element of offense;
• are not damaging to any third parties;
• do not contain any viruses or computer programmes that could affect the function of external computers;
• are not surveys or chain letters;
• were not written with the intent to expand a certain political, ideological, or religious denomination;
• were not written with the intent to collect, save, or use personal information from users without their explicit consent, especially for promotional purposes;

1.8. Cancellation / Contract Duration and Termination

1.8.1. Statutory Right to cancel

You can find all the details on the Players’s cancellation termination form.

1.8.2. Termination

A Player can terminate his Account and thereby any user licence agreement at any time during the course of participation. All that is required to terminate is a written announcement sent to Singel 373A, 1012 WL Amsterdam or an E-mail to support@eazegames.com. EazeCoins remaining in the Account will be forfeited upon termination. A remaining positive balance of real money on the Player Account will be transferred to his/her bank account within a processing period of up to 30 workdays. If his bank information is unknown, then the general conditions under section 3.2.2 of these Terms of Service will be applied. EazeGames has the right to terminate a Player’s Account with two weeks’ notice but may terminate and deactivate Player’s accounts for substantial / or pressing reasons, including but not limited in cases of abusive behaviour or the suspicion of abuse, especially those detailed in section 1.7.1 and 1.7.2. If such abuse is likely, then games which have already begun may be aborted and the results will not be evaluated. In case of abuse the Player is obliged to compensate and indemnify EazeGames for any caused loss, damage, or third party legal claims, including tax claims.

1.9. Liability

1.9.1. Limitation

EazeGames is not liable for loss, damage, or injury caused by access, use, or attempted access or use of its platforms, websites, applications. EazeGames is also not liable for any loss, damage or injury caused by downloading any data or for information obtained in any other way from EazeGames unless the problems are caused by wanton neglect or purposeful breach of duty on the part of EazeGames. EazeGames shall only be held liable for its vicarious agents and/or legal representatives who have acted with wanton negligence or purposeful breach of duty and as long as no material contractual obligations have been violated by EazeGames, its vicarious agents and/or legal representatives. Damage resulting from injury to life, body or health shall not be affected

1.9.3. Abuse

EazeGames is not liable for any damages of any kind that are caused due to a Player’s misuse of EazeGames services, which include all resulting losses by any third parties.

1.9.4. Match abort

If EazeGames is forced to close a Match (as hereafter defined) prematurely then the player will have his entry fee credited to his Player Accounts. EazeGames is not liable for any collateral or consequential damages.

1.9.5. Losses

EazeGames is not liable for lost winnings or lost potential winnings, not even in the case of prematurely closed matches. EazeGames is not liable for any taxes, levies, duties or similar charges with regard to the Players winnings except to the extent required by law. The Player is solely responsible for reporting his winnings and losses arising from the use of EazeGames and it is his sole responsibility to pay and proceed with all necessary diligence in relation to taxes as required by law or other authorities.

1.9.6. Scope of content

EazeGames shall be accountable for the content that it makes available. EazeGames cannot be held accountable for offers from third-parties for which we only offer access (such as via links). We expressly call to your attention that EazeGames cannot be held liable for any content on third-party websites for which we offer links.

1.10. Amendments to These Terms of Service

1.10.1. Notification

All declarations that are conducted within the context of the EazeGames licence agreement must be made in written form or via e-mail. The EazeGames e-mail address is support@EazeGames.com.

1.10.2. Revisions

EazeGames reserves the right to revise these Terms of Service from time to time. In such an event, EazeGames will communicate the fact that Terms of Service have been revised and will apply to any new gameplay, and ask the Player to confirm acceptance of these terms electronically, making these terms available for prior review. If a Player rejects the newly revised Terms of Service, then EazeGames may terminate his account in accordance with section 1.8.2.

1.11. Severability

If any section of these terms and agreements is deemed invalid, then the remaining sections and agreements will remain valid and enforceable. If this is the case, the most similar provision possible shall be added at our economic convenience, which shall make the illegal, invalid, or unenforceable provisions legal, valid and enforceable.

1.12. Applicable Law

These Terms of Service are governed by the laws of the Netherlands, where the competent courts in Amsterdam (shall) have exclusive jurisdiction.

1.13. Areas of Use

EazeGames only offers its services regarding Cash Games in the country or countries, as described in section 1.14. In the event that a Player enters false information regarding his residence, then EazeGames may exercise its right of avoidance with regard to the user contract. EazeGames reserves the right to withhold and offset funds from the player’s account.

1.14. Foreign regulation

If you are unsure of whether EazeGames' services are legally permitted in your area, then seek legal advice prior to registration and/or to participation. EazeGames Players are solely responsible for following all applicable laws in their country and/or state. In the event that a Player acts illegally by using our services despite local limits on or prohibition of such use, then no user contract shall take effect. EazeGames cannot be held accountable for legal matters arising from laws in your area, and will cooperate with local government agencies of the area if necessary. Users from those particular countries are prohibited from competing for cash prizes in the EazeGames platform. EazeGames only accepts users to compete for cash prizes from the following list of supported countries. This list may be adjusted by EazeGames at any given time.

• Austria
• Belgium
• Czech Republic
• Denmark
• Germany
• Luxembourg
• Netherlands
• Romania
• Spain
• United Kingdom
• Sweden

EazeGames accepts Practice-players users to compete for non-cash prizes from supported and unsupported countries.

2. Terms for Practice-Players

2.1. EazeCoins

Upon registration as a Practice Player, EazeGames will credit your Player Account with an amount of EazeCoins; a non-redeemable virtual gaming ‘currency’. The amount of EazeCoins you will receive and the time frame within which you may use these may vary. You will receive at least three (3) Eazecoins upon registration, and any received Eazecoin will expire at the latest six months after registration. Players also have the option to purchase EazeCoins, using real money. EazeCoins can be used within the platform to play practice games and practice matches and access certain features, e.g. puzzles. If the use of EazeCoins leads to obtaining Bonus Cash, that will not be usable or redeemable unless you are a Player from a supported country as described in section 1.14. Once purchased, EazeCoins are non-refundable and non-transferable. For players from countries where EazeGames does not support competition for cash prizes, you acknowledge that you are acquiring a virtual in-game currency intended solely for use within the platform, and you understand that EazeCoins hold no monetary value outside of the gameplay environment.

EazeGames may, at its sole discretion, introduce seasonal or event-based features (including, but not limited to, “Puzzle Pursuit” seasons). In connection with such features, EazeGames reserves the right to reset, adjust, or expire EazeCoin balances, in whole or in part, at the start or end of a season or event. The timing and frequency of such resets may vary.

2.2. Termination of the Practice Player Contract

Your Practice Player contract will end the moment you register as a Money Player, when you have used all of your gaming money, or at the latest when your gaming money expires in accordance with section 2.1.

2. 3. Additional terms for Money-Players

Information about games, match rules, and further terms for Practice Players can be found on the Websites Help Centre.

3. Terms for Money-Players

3.1. Registration

3.1.1 Registration as a Money Player

Participation as a Money Player requires the submission of certain personal information and the payment of a minimum deposit in real money, in a currency or currencies made available by EazeGames for the relevant Player account.

3.1.2. Age Verification

Only contractually capable, natural persons are allowed to register as Money Players. Persons under the age of 18 are not permitted to participate in the games in which you have the opportunity to win money. Age verification can be automatically carried out upon completion of registration, based on the information entered. In order to comply with youth protection regulations, EazeGames may ask for additional proof to verify age and non compliance within a reasonable time frame is grounds for immediate termination of the Player account, or grounds to bar that Player from being active as a Money Player. If the registering Player is not in possession of a valid ID that was issued in the Netherlands, then EazeGames will do its best to determine another equally valid form of age verification.

3.1.3. Staff Participation

Staff of EazeGames and their associate companies are not eligible to participate as Money Players on EazeGames. They may, however, participate in games for testing purposes, but will surrender any gain or profit to EazeGames, who will refund the Player.

3.2 Player Accounts

3.2.1. Deposit

The opening of a Player Account is free of charge, and requires that EazeGames has received payment of the minimum deposit and the user has completed a Money Player registration. Deposited funds can be used exclusively to play games at EazeGames, and to cover EazeGames fees and commission. Deposited funds can be withdrawn in accordance with sections 3.2.2 through 3.2.6. For Money Players who deposit in a currency supported by EazeGames, all deposits and subsequent transactions will be maintained and displayed in that supported currency on the Player Account. For Money Players who deposit in a currency not supported by EazeGames, all deposits and subsequent transactions will be converted into Euro at the then- current exchange rate and maintained and displayed in Euro on the Player Account. EazeGames manages Players’ funds, including prize money and losses, on this non-interest-bearing Player Account.

3.2.2. Withdrawal

Money Players are entitled to withdraw their positive Player Account balance, in whole or in part. The minimum withdrawal amount is 10 EUR, 10 GBP, 10 USD, 10 CAD, or 10 AUD (or any amount in the applicable currency up to the equivalent thereof) as determined by EazeGames. Any applicable fees will first be deducted from the Player’s balance. EazeGames reserves the right to verify the identity and authorization of the account holder by requesting additional documentation. Withdrawals will be processed within 1–20 days after the request has been received and approved.

EazeGames BV may utilise Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and the Hyperwallet Privacy Policy.

3.2.3. Accumulated Winnings

EazeGames requires specific Player identity verification information based on the balance on the Player Account, as specified on the website’s Verification page. If the total amount of winnings accumulated on a Money Player Account exceeds 100 EUR, 100 GBP, 100 USD, 100 CAD, or 100 AUD (or any amount in the applicable currency up to the equivalent thereof), EazeGames shall prevent the Player from participating in further money games and request the Player to complete additional identity verification or withdraw funds to reduce the balance below this threshold.

If EazeGames accepts the provided verification information, the maximum balance on the Player Account will be set to 5,000 EUR, 5,000 GBP, 5,000 USD, 5,000 CAD, or 5,000 AUD (or any amount in the applicable currency up to the equivalent thereof). When identity verification documents and verified proof of residence are accepted by EazeGames, the maximum balance on the Player Account will be set to 10,000 EUR, 10,000 GBP, 10,000 USD, 10,000 CAD, or 10,000 AUD (or any amount in the applicable currency up to the equivalent thereof). EazeGames reserves the right to raise or lower these limits at any time and without providing a reason.

Withdrawals are carried out in accordance with the conditions set out in sections 3.2.2 and 3.3.4. In addition, if the total amount of winnings accumulated exceeds 5,000 EUR 5,000 GBP, 5,000 USD, 5,000 CAD, or 5,000 AUD (or any amount in the applicable currency up to the equivalent thereof), EazeGames may transfer the amount exceeding this limit to a payment account specified by the Player, thereby discharging EazeGames from the corresponding balance.

3.2.4. Bonus Cash

From time to time, at our sole discretion, we may offer players "Bonus Cash" as part of promotions, bonuses, or other incentives. The following terms apply to the use of Bonus Cash.

• Usage of Bonus Cash:
  Bonus Cash can be used to enter cash matches or for money tournaments on EazeGames, and only by players from a supported country as specified in section 1.14. Bonus Cash cannot be withdrawn as real money. Upon any withdrawal of real money funds from your account, any remaining Bonus Cash balance will be forfeited.
• Application of Bonus Cash for Entry Fees:
  When participating in a match or tournament, the Entry Fee will be deducted first from real money funds at a rate of 90% of the Entry Fee, with the remaining 10% covered by Bonus Cash. If the real money balance is insufficient to cover 90% of the Entry Fee, Bonus Cash may be used to cover up to 100% of the Entry Fee.
• Winning and Refund of Bonus Cash:
  If you win a cash prize in a match or tournament for which you used Bonus Cash as part of the Entry Fee, the amount of Bonus Cash used for the Entry Fee will be refunded to your Bonus Cash balance. Any additional winnings will be credited to your account as real money funds.

By using Bonus Cash, you acknowledge and agree to these terms and conditions. Your continued use of Bonus Cash after any amendments to these terms constitutes your acceptance of such changes.

3.2.5. Proof of Identity

For security reasons, EazeGames is authorised to withhold funds until proof of identity can be confirmed. In cases such as these, the user shall be obligated to send a copy of his personal identity document, such as a passport or official identity cards, along with a written request to withdraw the funds, including his bank information.

3.2.6. Deletion of Money Player Accounts

Money Player Accounts will be deleted at our sole discretion and without any notification of reason once a period of 2 years has passed since the last login or when the contract is terminated. The agreement between Player and EazeGames shall be severed along with the deletion of the Player Account. If the Player replies with bank account information that does not deviate from what was previously submitted, then funds on the account in question, if any, will be transferred to the last bank account that was associated with that Member's Player Account. If a Player Account is deleted due to substantial reasons, then EazeGames shall reserve the right to reserve funds for the purpose of compensation for EazeGames or third-parties, the then current balance of the account will be considered liquidated damages due to EazeGames for a breach of contract.

3.2.7. Limitation of Claim

If a withdrawal is not possible, then EazeGames shall deposit the funds onto a non-interest bearing collective account where they will remain for a period of three years. The entitlement to withdrawal will become invalid after three years. Such funds shall then be at the full disposal of EazeGames. That limitation of claim will begin at the end of the year in which the Player Account is deleted.

3.3. Entry Fees and Prizes

3.3.1. Match Entry Fees

By participating in a particular match or tournament (“Match”), the Player authorises EazeGames to deduct the indicated entry fee (“Entry Fee”) and handling fee (“Service Fee”) from his Player Account. When the player wins a match or ranks for a prize in a finished tournament, he will receive the prize. If the player loses, he will lose their Entry Fee.The Entry Fee will be deducted from the Member's Player Account upon entering the Match or Tournament, and is non- refundable unless a Player cannot be matched or if a Match is determined to result in a draw by Eazegames. An Entry Fee is calculated and due in real currency and will not be incurred for Matches played only with/for EazeCoins. A Player cannot enter a Match if sufficient funds are not available in his Player Account. EazeGames reserves the right to place a limit on the total Entry Fee(s) allowed per Match, or per Player, whether equally for all Players or for a particular Player.

3.3.2. Branded Tournament Entry Fees

EazeGame may open tournaments where Players can enter to win a specific in-kind prize or specified cash prizes (a “Branded Tournament”). Any Entry Fees determined for participation in a Branded Tournament are fully due to Eazegames.

3.3.3. Prize Money

The potential prize money is displayed at the beginning of each Match. The prize amount is fixed and corresponds to the player’s final rank or position in the Match, as shown prior to entry.

3.3.4. Aborted Games

If a Player aborts a game, either purposefully or due to technical problems that cannot be attributed to EazeGames, then the score that was last transmitted to EazeGames will be counted as the result.

3.3.5. Prizes

EazeGames reserves the right to withhold prize money amounting to more than 10,000 EUR, 10,000 GBP, 10,000 USD, 10,000 CAD, or 10,000 AUD (or any amount in the applicable currency up to the equivalent thereof), or an in-kind prize until it can be personally handed over in our business office or some other place. This also includes money or prizes won through any special event. In such events of Branded Tournaments, EazeGames reserves the right to withhold the money or prize until a live test has been successfully completed. Any in-kind prizes are not exchangeable for cash or other benefits nor transferable to other persons than the winning Player. However, if for reasons beyond Eazegames control, an in-kind prize is unavailable, Eazegames may reimburse the winner with an equivalent in-kind or cash alternative. As EazeGames will depend on third parties to deliver in-kind prizes, it cannot be held liable for any claims with regard to in-kind prizes, such as for timely delivery, damage, loss, defects, or warrantied use of the in-kind prizes. If no (other) term has been indicated during which an in-kind prize may be claimed, the right to claim an in-kind prize is forfeited within two weeks following notification of the results of the Match or Branded Tournament. For the receipt of in-kind prizes, other conditions may apply and will then be made available to Players.

3.3.6. Taxes

In case of withdrawal of prize money EazeGames may withhold any taxes, levies, duties or similar charges or claims caused by the Player and, if charged to pay for such charges or claims, may set these off against the Player’s deposit, without any prejudice to the obligations of the Player, who remains solely responsible to proceed with all necessary diligence in relation to taxes, and pay such taxes, etc., as required by law or other authorities.

3.4 Player matching

Fair play and transparency are of critical importance to EazeGames. On EazeGames you play against matches that have been played by real humans who are of a similar skill level as you.

Your skill level is dynamic and distinct for every game on EazeGames, and based on several factors, including:

• Scores obtained in previous games played and for that amount of Entry Fees.
• Performance against other players and their skill level in previous games played.
• Number of games played.

If Eazegames cannot find you a suitable match within 12 to 96 hours, your entry fee of that match will be refunded in full. In order to match you with a player of similar skill level, EazeGames looks for live players of similar skill level and/or recorded matches of the exact same game and game conditions played by real humans in the past, shown under a profile generated by EazeGgames for privacy purposes.

Before you start a match, EazeGames’ matching algorithm finds you a suitable recorded match in advance, in the case that no live player can be found to match you with. This ensures that if you are matched with a recorded match, it happened before you started playing. No matter if you are matched with a live player, or with a recorded match from the past, EazeGames’ matching algorithm ensures that you are matched based on your average skill level, and that you always receive the exact same game conditions as your opponent.
If you score higher than your opponent(s) in the game, you'll win the prize associated with that rank, whether you're playing against live players or recorded matches. Wins and losses against historic matches are processed through a neutral holding account that exists solely to facilitate these matches. EazeGames generates revenue only through the service fee charged on entry fees, not from match outcomes.

EazeGames does not itself use nor allow use of bots or other non-human players operated by AI or any other automated gameplay method.

EazeGames is created to serve as an entertaining, challenging and fun experience, rather than a reliable source of income. While short-term wins are possible, consistent success over time cannot be guaranteed.

3.5. Deposit and Fees

3.5.1. Deposits via Bank Transfer

Payments made via domestic bank transfer should be transferred to the bank account specified by EazeGames. The particular Player can only participate in Matches and tournaments once the funds have been received. Along with payment, the Player submits a collateral security deposit via the depositing of funds of which EazeGames has a right to a commission, reimbursement of expenses, and compensation for damages.

3.5.2. Deposits via other Methods of Payment

EazeGames is irrevocably authorised, but not obligated, to accept payments via credit card, Direct Debit, and other forms of payment. Along with each Direct Debit that is set up, the user authorises EazeGames to deduct the specified funds from the submitted bank account. The user irrevocably agrees that EazeGames may inform the user's financial institution (or any agency that is commissioned by EazeGames to collect any outstanding funds) of the user's complete name, date of birth, and address if the user's direct debit cannot be honoured. Furthermore, the user agrees that his financial institution (or any agency that is commissioned by EazeGames to collect any outstanding funds) may be transferred EazeGames' information, which may also be saved for the purpose of processing the Direct Debit until the claim has been met.

3.5.3. Status of Payment

Funds, entry fees, and processing fees are considered to have been paid once they have been irrevocably credited to the EazeGames bank account and deducted from the Member's Player Account. The note to the payee in the bank transfer form should include only the reason for transfer specified by EazeGames. EazeGames takes care to ensure that all deposits are credited to the appropriate accounts as soon as possible. EazeGames is irrevocably authorised, though not required, to allow users to participate in Matches and tournaments before we have received payment.

3.5.4. Additional Charges for Monetary Transactions

If a Player incurs any additional charges for a monetary transaction, especially in the case of a denied payment (such as denied transfer, denied credit card payment) or due to increased bank processing fees for transfers from foreign countries or into foreign countries (i.e.: withdrawal of winnings or account balance), then EazeGames is authorised to deduct these fees from the Player Account. EazeGames charges a fee of 8 EUR, 8 GBP, 8 USD, 8 CAD, or 8 AUD (or any amount in the applicable currency up to the equivalent thereof), per denied payment and 2 EUR, 2 GBP, 2 USD, 2 CAD, or 2 AUD (or any amount in the applicable currency up to the equivalent thereof)for each reminder of payment. The assertion of any further damages, namely those for the compensation of third party processing of the denied payment (such as collection agency and attorney costs) is always reserved. The Player agrees to assume all costs that may be attributed to him when funds credited to his account (such as cancellation of a direct debit, insufficient funds, or incorrectly submitted account information) are reversed. Furthermore, in cases such as this EazeGames is authorised to organise a collection agency in order to collect the outstanding bills, also including any that are incurred through the hiring of the collection agency.

3.5.5. Credit Report Review

EazeGames reserves the right to where appropriate review a Member's credit report upon payment, and thus transmit the collected personal information (name, address, date of birth, amount to be deposited, including processing fees) to the credit agencies, who may save the information in order to review the Member's credit report based on statistical methods. EazeGames reserves the right to individually or generally limit the maximum entry fee (including processing fee) per Match or tournament and/or per day.

3.5.6. Transaction and Inactivity Fees

EazeGames administration fees: A fee of at least 1 EUR 1 GBP, 1 USD, 1 CAD, or 1 AUD (or any amount in the applicable currency up to the equivalent thereof) will be payable for each withdrawal from a Player Account, unless specified otherwise. In case of termination of a Player account, a fee of 2 EUR 2 GBP, 2 USD, 2 CAD, or 2 AUD (or any amount in the applicable currency up to the equivalent thereof) is payable. Such due fees and any additional bank processing fees for foreign bank transfers can be charged and deducted by EazeGames from deposits to be withdrawn. If a player has not engaged in any practice or real money games for a period exceeding six months, EazeGames reserves the right to apply a monthly inactivity fee of 3 EUR, 3 GBP, 3 USD, 3 CAD, or 3 AUD (or any amount in the applicable currency up to the equivalent thereof) to the player’s account balance. This fee is intended to cover the maintenance costs associated with keeping the account active. Players will receive a notification of the impending inactivity fee at least 30 days prior to any charges. To avoid the fee, the player may participate in either a free or real money game before the fee is applied. EazeGames will only deduct the inactivity fee if the inactive player's account has a positive money balance; no charges will be made if the balance is zero. EazeGames will never charge a player’s credit card for inactivity fees.

3.6. Remedies in case of Abuse

3.6.1 Termination, indemnification and penalties

EazeGames is authorised to close and/or delete Player Accounts and end this contractual agreement without notice in cases of abusive behaviour or the suspicion of abuse, especially those detailed in section 1.7.1 and 1.7.2. If such abuse is likely, then games which have already begun may be aborted and the results will not be evaluated. In case of abuse the Player is obliged to compensate and indemnify EazeGames for any caused loss or damage or third party legal claims, including tax claims.

3.6.2. Further measures against Abuse

In accordance with section 3.6.1., EazeGames reserves the right to block or delete user accounts, and release information to legal courts and government agencies in the event of abusive content, statements, etc. Furthermore, EazeGames reserves the right to file a report with the police.

3.7. Reporting Problems

All problems encountered during the use of our services, including those with regard to games, Player Accounts, etc., can be reported to EazeGames of when the problem is encountered. EazeGames deletes usage data after use, and after 90 days in accordance with data protection regulations. Because of this, problems and errors can then no longer be reviewed.

3.8. Posts / Comments

EazeGames is granted the unlimited right of usage in terms of space and time for all posts submitted on the EazeGames user forum, or other information submitted to EazeGames using the provided mechanisms for such including photographs, game comments, suggestions, etc. The user is not entitled to compensation for such.

3.9. Public Relations

As a Money Player, you consent to the use of your username, photographs and recordings to be displayed along with the amount of prize money you have won for the purpose of advertisement, press releases, release in printed media, radio, television, Internet, and otherwise be publicly made available, used, and duplicated if you win a prize of the month/year, special prize, or win more than 50 EUR, 50 GBP, 50 USD, 50 CAD, or 50 AUD (or any amount in the applicable currency up to the equivalent thereof) in a single month. In the event of live or webcam games or tournament events, then you also consent to the publication and duplication of this data, recordings, and photographs for the purpose of press releases, advertisement, publications, public access, utilisation and duplication. You have no right to compensation for such use of this data. Please direct all complaints, problems, and comments in written form to EazeGames BV, Singel 373A, 1012 WL Amsterdam or send us an e-mail at support@eazegames.com.

This Terms of Service was last updated on 10/06/2026.

Contact information:

EazeGames BV
Singel 373A
1012 WL Amsterdam
support@eazegames.com
KvK :69222096